FREQUENTLY ASKED QUESTIONS
About the prints
What is the Mentoring Matters Print Sale?
A special fundraising print sale bringing together established photographers and emerging creative talent from the Mentoring Matters community. Each purchase helps support the continuation of our work, creating opportunities for the next generation of creatives.
Where does the money raised go?
All profits from the sale go towards supporting Mentoring Matters and the continuation of our programmes, helping emerging talent access mentorship, creative opportunities and industry connections.
Are the prints limited editions?
No. All works are offered as open editions, meaning they are not restricted to a fixed number of copies. Each print is produced to order during the sale.
What sizes are available?
Prints are available in two sizes:
8 × 10 inches (approximately 20 × 25 cm)
20 × 30 inches (approximately 51 × 76 cm)
Availability varies by artist and artwork. Please check the individual product page for available options.
How are the photographs printed?
All photographs are professionally produced using Fuji Matt C-type photographic paper, chosen for its beautiful colour reproduction, tonal detail and smooth matte finish.
Will my print have a white border?
Some artworks include a subtle border to preserve the photographer's original composition and avoid unnecessary cropping. The appearance of each print is reflected in its individual product images.
Are the prints framed?
Prints are supplied unframed, giving you the freedom to choose a frame and presentation that suits your space.
Ordering & delivery
When will my print be dispatched?
All prints are produced to order and fulfilled in scheduled batches throughout the sale.
Our order cut off dates are:
16th November 2026
30th November 2026
14th December 2026
Our planned dispatch dates are:
19th November 2026
3rd December 2026
17th December 2026
How will my print be packaged?
Prints will be carefully packaged using protective materials suitable for photographic artwork. Larger prints will be supplied in protective tubes to help ensure they arrive safely.
Can I order more than one print?
Absolutely! You can purchase multiple artworks or sizes, subject to availability. Each purchase helps contribute to the work of Mentoring Matters.
Do you offer international shipping?
Yes. Shipping options and associated costs will be displayed at checkout, based on your delivery location.
What if my print arrives damaged?
If your order arrives damaged, please contact us with your order number and photographs of the damage and packaging. We'll review the issue and help arrange an appropriate resolution.
Other questions
Can I return or exchange my print?
Please refer to our Returns Policy for details of your cancellation and return rights, including the arrangements for prints produced to order.
Can I purchase a print after the sale has ended?
The collection is available for a limited fundraising period. We recommend placing your order before the sale closes to avoid missing out.
Who should I contact about my order?
For questions about your order, delivery or the print sale, please contact info@mentoring-matters.co.uk, including your order number where applicable.