Shipping policy

Shipping & Returns

Made to order

Every print in this sale is produced to order. Please choose your artwork and size carefully before purchasing.

Dispatch

Prints are produced and dispatched in scheduled batches throughout the sale. Our planned dispatch dates are:

  • 16 November 2026
  • 30 November 2026
  • 16 December 2026

Your order will be included in the next production run after it is placed. Dates are planned rather than guaranteed, and if we expect a longer delivery time for a particular product, we’ll say so on the product page, at checkout and in your order confirmation email.

Shipping

Shipping options and costs are shown at checkout, based on your delivery location. When your order ships, we’ll email you a tracking number. All packages are insured and trackable. Prints are packed in protective materials, and larger prints are sent in protective tubes. Shipping surcharges may apply to orders that require multiple deliveries.

Returns and exchanges

Because each print is made specially for you, we don’t offer voluntary refunds or exchanges for change of mind, incorrect size selection or unwanted items. 

Damaged, faulty or incorrect items
If your print arrives damaged, faulty or incorrect, please email info@mentoring-matters.co.uk with your order number and photographs of the print and its packaging. We’ll review the issue and arrange a repair, replacement or refund as appropriate. This does not affect your statutory rights.

Questions
Contact info@mentoring-matters.co.uk, including your order number where applicable.

Damaged, faulty or incorrect items

If your print arrives damaged, faulty or incorrect, please email info@mentoring-matters.co.uk with your order number and photographs of the print and its packaging. We’ll review the issue and help arrange a suitable resolution.

Cancellations

Please contact us as soon as possible if you wish to cancel an order. We can’t guarantee cancellation once production has started. Where applicable, your statutory cancellation rights will be honoured.

To cancel, email info@mentoring-matters.co.uk with your order number and a clear statement that you wish to cancel.


Questions

Contact info@mentoring-matters.co.uk, including your order number where applicable.